How to Use GlobalProtect for Remote Access (VPN)

Owned by Brian Shoemaker, created
Apr 26, 2024

GlobalProtect is our Remote Access VPN software. Approved users connect to the VPN and access network resources as though they were sitting at their desk.

If you do not currently have GlobalProtect access you will need to create a ticket with IT Services.

The ticket MUST include what resources you need access to and your reason for requesting access.

 Instructions

Macbook

  1. After you have been approved for GlobalProtect access, click on the globe icon that will now be in your taskbar

  2. In the window that opens, click ‘Connect’

  3. A browser window may open, requiring you to sign in with your Google account - expect a DUO prompt.

  4. Once you are connected successfully, you will see the following screen

  5. If you experience issues or do not seem to be logged in, click the globe icon again, click on the box with three lines - , and then click ‘Refresh Connection’ - this will restart the login process

  6. You will now be able to access all resources you have remote access approval for

 

WINDOWS

  1. (Coming soon)