View, Send, or Reply to a Direct Message
When you sign in to ParentSquare, your main feed shows Posts. Another way to communicate is by Messages (also called Direct Messages), meant for communicating with one or a few individuals. ParentSquare allows parents to send a message to a teacher or school staff member.
View Messages Using Web Browser
Check school name at top left. If you need to switch schools, click Switch School and select the school.
From Home, select Messages on the left.
The middle column displays active conversations. It displays name(s) and the beginning of the message. Click a message to see the entire message. Use the scroll bar to see the full conversation. New and unread message threads are at the top of your feed.
Click the i to see other members in a group conversation. Click the printer to print the conversation. Click the Trash Can to delete the entire conversation. Note that this deletes it from your account only, and not for the other members of the conversation.
View Messages Using Mobile App
Check school name at top. If you need to switch schools, tap menu icon (three bars) at top left, select Schools, then specific school.
Tap Messages icon at the bottom.
The most recent message received in a conversation, and the name(s) of the people in the conversation are displayed. Tap the Message to see the entire conversation.
Tap the i to see more information, including a list of all people in the conversation and any photos or attachments.
Send a Message Using a Web Browser
If you are messaging a teacher, be sure you are viewing the appropriate school. To switch schools, click Switch School at top left and select the school.
From Home, select Messages in the left sidebar.
Click New Message
Use the Quick Select Recipients list to check the box of each recipient.
If you don’t see your recipient(s) in the list, add them using the Recipients field. Enter the first 3 or more letters of the recipient’s name (or their child’s name) and select the intended recipient. Add additional recipients as needed.
If two or more recipients are selected, Choose Private Message or Group Message:
Private Message - One-to-one (similar to BCC on an email) conversation. Each recipient will only see their name and sender’s name. A separate conversation will be created for each participant, and will only include messages between sender and receiver.
Group Message - One conversation for all participants. All recipients will see who received the message (similar to CC on an email) and all recipients will be notified every time someone replies (similar to Reply All on an email).
Type your Message.
(Optional) Click Paper Clip icon to attach a photo or file.
Click Send. Message will be sent immediately.
Send a Message Using the Mobile App
Check school name at top. If you need to switch schools, tap menu icon (three bars) at top left, select Schools, then specific School.
Tap Messages at the bottom.
Tap the new message icon at top.
To use the Quick Select list, tap the “+” to the right of “To” and select from the list. Tap Done. If you don’t see your recipient(s) in the list, click Cancel and continue to the next step.
Or, add recipients in the “To” field. Enter the first 3 or more letters of the recipient’s name (or their child’s name) and tap Search. Select the intended recipient. Add additional recipients as needed.
Select Conversation Type if two or more recipients are selected.
Private Message - One-to-one (similar to BCC on an email) conversation. Each recipient will only see their name and sender’s name. A separate conversation will be created for each participant, and will only include messages between sender and receiver.
Group Message - One conversation for all participants. All recipients will see who received the message (similar to CC on an email) and all recipients will be notified every time someone replies (similar to Reply All on an email).
Type your message in the New Message field.
Tap the paper clip to attach photos or files.
Tap Send. Message will be sent immediately.
Reply to a Message Received via Email
In the email you received, click View or Reply. Note: Do not click Reply in your email software. It will be sent to donotreply@parentsquare.com, and will not be seen by anyone.
Reply to a Message Received via Text
Tap on link in the text message to respond. Note: Do not reply directly to the text; you’ll get an error message that says “Unable to send message”.
