Fanvil X7 Quickstart Guide

The Fanvil X7 IP phone is a high-end enterprise device featuring a 7-inch capacitive touch screen, support for 20 SIP lines, HD audio, built-in Bluetooth and Wi-Fi, and 127 DSS key entries, making it ideal for enhancing workplace efficiency and communication

Do Not Disturb Mode

Users who are having difficulties receiving calls at their extension may have enabled the setting on accident.

To toggle this setting on or off, simply select the on the screen where it says DND.

Open

If DND is enabled there will be a red symbol at the top right.

Open

Once the setting is off you will now be able to receive calls to the phone's extension.

Looking Up Extensions

Because the phones do not have a dedicated keyboard, IT Services has created a tool specifically for looking up extensions on your computer.

1. From ClassLink, navigate to “District Resources” → “Phone Extension Lookup - Offices/Rooms”

   1. Alternatively, it can be found at this link.

2. The search field will automatically populate as you type.

   1. You can search by building, room number, and name for individuals with direct numbers.

      1. room F144 would be entered as HSF144.

      2. office, the main office numbers for each building will be listed.

   2. If you don't have or are unaware of a personal extension, the district phone has the extension in the top left corner. This is the number others will use to reach you.

Dialing Out

With the phone off the hook, simply enter the 10 digit number and either press the dial button, or wait 5 seconds for it to automatically begin calling.

Checking Voicemail

When the phone has a new voicemail, a message will display saying one missed voice message.

1. Pressing the button labeled with an envelope will dial the voicemail system.

2. When prompted to enter your personal identification number, enter the default PIN which is 3322 and press pound.

3. Listen to the voice prompts for the desired key prompts and use the phone's keys to listen to saved messages, delete saved messages, and update your voicemail greeting or PIN.

Transfering Calls

There are 2 ways to transfer a call. Blind transfer is the first method, which immediately transfers the call to the other party without negotiation. Attended transfer is the second method, which allows the individual transferring the call to inform the other party of who is on the line and the reason for their call.

Blind Transfer

1. Press the screen where xfer is displayed.

2. Enter the extension you wish to transfer the call to and press the touch screen where XFER is displayed.

3. Once the other party answers the call, the handset can be placed back on the receiver.

Attended Transfer

1. During an active call, start by pressing the screen where XFER is displayed.

2. Enter the extension you wish to transfer the caller to, and press the screen where your dial is displayed.

   1. This will dial the 2nd party and allow the user to relay any necessary information.

3. When ready, press the screen where XFER is displayed to transfer the call.

4. Once the other party answers the call, the phone can be placed back on the receiver.

Line Supervision

Line supervision gives users the ability to pick up the call for other users. Once programmed into the phone, these will show up on the side of the screen with the extension number and name. If a supervised line is green, that means the extension number is free to talk.

If the supervised line starts to flash red, the extension is currently receiving a call. During this time, pressing the screen on that extension will answer the call for that user. If the supervised key is solid red, it means that extension is currently on a call or unavailable.

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