Incorrect text formatting

By Andrew Zammetti
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    • 1 min

    This guide is for fixing text that is incorrectly formatting akin to the below picture.

    20250115_095854.jpg

    The easiest fix is to use a loaner chromebook. If another device is unavailable, use the guide below.

     

    Method One:

    1. Sign completely out of the chromebook.

    2. Before accessing the NWEA App, hold Shift+Ctrl and press “+” exactly 5 times.

    3. Launch the NWEA App and sign into the test session.

    The issue should now be resolved. If you are still experiencing this issue, please use Method Two below.

     

    Method Two:

    1. Sign completely out of the chromebook.

    2. Before accessing the NWEA App, hold Shift+Ctrl and press “-” multiple times until the screen is no longer getting smaller.

    3. Hold Shift+Ctrl and press “+” exactly 6 times.

    4. Launch the NWEA app and sign into the test session.

     

    NOTE: You will need to perform the workaround again if the student leaves the NWEA App.

     

    Questions, concerns, or continuing issues? Reach out to the IT Helpdesk at 814-231-7743 or submit a ticket!

     

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