After a student has been confirmed to start a test, the student's computer stays on the screen reading "Please wait for the proctor to confirm your information", or is blank. The "Start test" screen does not appear.
Refresh the browser on the student's device
If the "Start Test" button still doesn't appear please do the following:
Navigate to the testing session on the proctor's laptop
Select the checkbox next to the students' names
From the Select Action menu, choose Do Not Confirm.
The student's status should automatically change to Awaiting Student.