Problem

After a student has been confirmed to start a test, the student's computer stays on the screen reading "Please wait for the proctor to confirm your information", or is blank. The "Start test" screen does not appear.

Solution

  1. Refresh the browser on the student's device

  2. If the "Start Test" button still doesn't appear please do the following:

  • Navigate to the testing session on the proctor's laptop

  • Select the checkbox next to the students' names

  • From the Select Action menu, choose Do Not Confirm.

  • The student's status should automatically change to Awaiting Student.

  • Have the student try and log back into the test

For additional support, please visit NWEA Support

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