These articles will serve as a structure for creating KB/Troubleshooting articles in Confluence
As a basis for ALL articles, be sure to use proper grammar and DO NOT include the word "you" (in reference to who articles are directed at) in anyway. Please proofread articles to verify accuracy of content.
DO NOT include personally identifiable information. Replace any names, emails, phone numbers that could be linked to yourself, staff, or students with generic information.