Problem
During the student's test an issue occurred that resulted in the testing window being frozen, closed, or the student being kicked out of the test.
Solution
Navigate to the testing session on the proctor's laptop
Select the checkbox next to the students' names
From the Select Action menu, choose Suspend.
The student's status should automatically change to Suspended.
From the Select Action menu, choose Test Again
Have the student re-login to the test and select their name
When the student is confirmed a window will ask to Resume Test
The student can begin the test from where they left off
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