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Submit Service Request

  1. Login to SCASD Help Portal with SCASD UserID and Password

    1. Then choose the subset of the category that's most relevant.

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      Click on the "IT Services" link in the left-most column

    2. Choose a category from the left menu that fits the type of support needed.

    3. Applications category from below.

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    4. Then choose Request New Software.

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      1. Please include as much detail as possible in the support ticket

      2. Click "Create" when finished

  2. Ticket will be escalated to IT Services Manager for approval/purchase

  3. Ticket will be assigned to building technician to install app on iPad. 

    1. Once the app is assigned to the device it can be installed by clicking on the FileWave Kiosk