In the event that a Chromebook is damaged and in need of repair, create a ticket with the following information. (Cosmetic damage, such as small cracks or damage that does not prevent the Chromebook from working, does not need to be repaired)
Asset Tag - Included in the ticket summary along with a brief description (eg 22-1234 - Screen Broken)
Student info - Name, email address, or student number. Add the student as reporter if possible.
Issue to be repaired - The more info the better. Include any troubleshooting steps.
Once a ticket is created, determine if repairs would be under warranty. Chromebooks are under warranty for 3 years from their purchase date. (1 year for battery issues) All repairs not covered by warranty will need to be completed in-house.
Covered by Warranty | Not Covered | |
|---|---|---|
Battery | 22 | 21, 20, 19, 18 |
All other issues | 22, 21, 20 | 19, 18 |
Warranty Repairs
All repairs covered under warranty need to be submitted through this google form.
https://forms.gle/5LsVHbRtwZJpfXXX7
(Required info: ISM, Asset Tag, Issue/Damage, Serial Number, Warranty expiration date)
Any Chromebooks submitted must be driven to PV on a weekly basis.
Chromebooks out of Warranty
Building Para’s will handle in-house repairs. This includes Elementary repairs.
Donna | Tracey | Zach |
MNMS EP, SC, MNE, FT | PFMS GW, PFE. RP, CS | HS Delta |
Repaired Chromebooks can be returned to the IT Services Warehouse at PV.
Student Responsible for Damage
If the student is responsible for damage to their Chromebook (eg. shattered screen, missing keys, water damage), parents/guardians will need to be notified.
Building Techs will include the parent/guardian’s email as a participant.
A customer reply is then included on the ticket, summarizing the extent of the damage and when IT Services was made aware.
When repairs are complete and a MySchoolBucks invoice has been created, add a public comment detailing what was repaired, the cost of repairs, and the invoice number.
| Info |
|---|
How to Create and Delete MSB Invoices [INTERNAL] /wiki/spaces/KB/pages/14517294 |
Tickets can be closed once repairs are complete.