Please follow these steps on how to view open service requests
Instructions
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Login to SCASD Customer Portal with SCASD UserID and Password
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Click on the Requests section in the Top Right corner of the screen
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Log into the SCASD Support Portal
Navigate to (top right) Requests > Created by me
It will now display all requests that have been raised by the account that is currently signed in.
Filters can be changed to see IT Services or Physical Plant tickets by sorted by
Status (Open/Closed/All)
Created by anyone, Created by me, or ones that you are a participant of
Request Type
Request Contains - Enter a keyword to narrow the results to requests containing that keyword.
Please go to the drop down menu under Created by me and select Where I am a participant to view support ticket that a user is a request participant
See below image for reference
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If there are any questions or issues please contact IT Services |
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