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When joining a testing session the student is unable to locate their name. This is either caused by the student not being added to the testing session or having a status of something other that "Awaiting Student."

Instructions

  1. Navigate to the testing session

  2. Determine the student's current status

  3. Perform one of the following actions depending on which of the below statuses is seen:


Suspended, completed or terminated

  1. Select the student in the test session.

  2. From the Select Action menu, choose Test Again.

  3. The student's status should automatically change to Awaiting Student.

  4. The student should now be able to rejoin the session.

Paused or testing

  1. Select the student in the test session.

  2. From the Select Action menu, choose Suspend.

  3. The student's status should automatically change to Suspended.

  4. From the Select Action menu, choose Test Again.

  5. The student's status should automatically change to Awaiting Student.

  6. The student should now be able to rejoin the session.

Confirmed or To Be Confirmed

  1. Select the student in the test session.

  2. From the Select Action menu, choose Do Not Confirm.

  3. The student's status should automatically change to Awaiting Student.

  4. The student should now be able to rejoin the session.



Tip

If there are any questions or issues please contact IT Services

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